Frequently Asked Questions
Everything you need to know about shopping with House of Sunny.
How long will it take for my order to arrive?
Standard UK shipping typically takes 2-4 business days. International orders can take between 5-12 business days depending on your location and chosen shipping method at checkout.
What is your return policy?
We offer a 14-day return window from the date you receive your order. Items must be in their original condition, unworn, and with all House of Sunny tags still attached.
Do you offer international shipping?
Yes, we ship worldwide. Please note that international orders may be subject to local import duties and taxes, which are the responsibility of the customer.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link so you can follow your parcel's journey.
Are your products sustainable?
We are committed to a slow-fashion philosophy. We produce in small batches to reduce waste and prioritize animal-friendly materials and ethical manufacturing processes throughout our supply chain.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Clearpay.